Individual Marketplace Privacy Policy


Last Updated 26 February 2020


1.1 This Privacy Policy is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. If you have any questions regarding this information or our privacy practices, please contact us at the following e-mail address: [email protected].

By using the Site and/or the Services, registering for an account with us, visiting our website, or otherwise accessing the Site and/or the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. We may amend this Privacy Policy by revising these Terms and Conditions, at our own and sole discretion, at any time, as governed by Section 1.3 of the TERMS AND CONDITIONS of which this Privacy Policy constitutes an integral part.

1.2 Information Collected or Received

Any information we collect or receive on account of your access or use of the Site and/or the Services such as, without limitation, email addresses, contact numbers or designated addresses, or any other information as the case may be, constitute content which may for security and performance reasons be accessed by internal personnel as needed from time to time. You hereby acknowledge and accept such access. 

Furthermore, you hereby acknowledge and accept that some of these information and content, such as, for example without limitation, your username or your displayed Items, are publicly displayed. As a user, you can access, correct, change, and delete certain personal information associated with your account by visiting your account settings.


1.3 We use technologies such as cookies, clear gifs, log files and flash cookies for several purposes, including to help understand how you interact with the Site and/or the Services, in order to provide a better experience. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the address of a referring web site (if any), and the pages you visit on the Site and/or the Services and the times of visit.

1.4 We automatically receive and record information (for example: an email address or IP address, cookies, and data) about a person who is not yet registered in connection with certain features.

1.5 We may, at our own and sole discretion, contact individual shop owners to confidentially request more information about their items displayed and listed on the Site and/or the Services, or to ensure compliance with our rules, Terms and conditions and applicable law.


2. Communicating and Sharing Information

2.1 We will not sell or disclose your name, email address or other personal information to third parties without your consent, except as specified in and in compliance with Section 1 here above.

2.2 We generally use the information to provide and improve the Site and/or the Services, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting. For example, we could use your feedback to improve the Site and/or the Services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; and of course, we use your email address to communicate with you.

2.3 As part of the lending and borrowing process, we will facilitate the sharing of information between the users involved in the item lending transaction, acting respectively as Lender and Borrower, such as, without limitation, the other party’s email address or delivery address. By lending or borrowing on the Site and/or through the Services, you are directing us to share your information in this way. We expect you to respect the privacy of the user whose information you received. Your ability to use this information extends to all Services related communication or for any Contract related communications, as defined in the Terms and Conditions. You have not been granted the ability to use the information for unsolicited commercial messages or unauthorized transactions. Without express consent from that user, you must not add said user to your email or physical mailing list or misuse any user’s personal information.

2.4 We may use your information to contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. We may contact you by telephone to provide support or for any other purposes related to your access to or use of the Site and/or the Services.

2.5 Some messages from us are service-related and are required for the users of the Site and/or the Services. Examples of service-related messages may include, without limitation, an email address confirmation/welcome email when you register your account, notification of a request made by a potential Borrower, notification of an acceptation or declination by a Lender of a given request, as the case may be, and correspondence with the Site and/or the Services. You may not opt out of receiving service-related messages from us, unless you close your account.

2.6 We may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims or when such disclosure is necessary to comply with the law, such as investigations into illegal activities. For the avoidance of any doubt, you hereby recognize that, in such cases, we shall not be required to provide you with any prior notice, nor to receive your consent in advance.

2.7 We may share demographic information with business partners, but it will always be aggregated and anonymous, so personally-identifiable information is not revealed.


3. A Marketplace and a Community

We are both a marketplace and a community. We offer several features that allow users to communicate in public such as reviews or in private such as sending a request to a potential Lender. Please use common sense and good judgment when posting or sharing your personal information with other users, or otherwise using the Site and/or the Services as recommended in the Terms and Conditions. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. You are solely and exclusively and completely responsible for the personal information you choose to post.


4. Security

4.1 The security of your personal information is important to us. Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using the Site and/or the Services (kindly refer to the Terms and Conditions for additional information in this regard).

4.2 You hereby acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we invest our best efforts to protect your personal information, we can't guarantee its absolute security; and your hereby accept such risks (kindly refer to the Terms and Conditions for additional information in this regard).


5. Data Retention

We will retain your information only for as long as is needed to provide you with the Services. If you no longer want us to use your information to provide you with the Services, you may close your account. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as per this Privacy Policy and in accordance with our Terms and Conditions and rules.